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Frequently Asked Questions
Have a question?
Maybe we can help. Below is a list of answers to common questions asked by our passengers. If you are unable to find the answer you need on this page, please
. We would be glad to further assist you.
Q: How do I order a taxi in San Antonio?
Ordering a Yellow Cab is easy! Since you are already here you can book your trip now by clicking on our
Real-Time Automated System.
. When you order taxi service online, it saves you time because the details of your trip are sent directly to the next available Yellow Cab in your area. If you prefer the traditional method, just give us a call at (210) 222 -2222 and our friendly customer service representatives will be happy to assist you in placing your order for Yellow Cab service. Our dispatch center is open 24/7, 365 days a year
Q: How much does it cost for a taxi in San Antonio?
The City of San Antonio regulates the taxi fares in San Antonio and all taxis charge the same. To get a free estimate for your next trip please check our
Q: How long will it take for Yellow Cab to pick me up?
Although Yellow Cab operates with less than a 15 minute pickup time for all of our calls, your situation may be different. Yellow Cab uses Global Positioning Systems to dispatch the closest cab to your address.
Q: Does it cost more for additional passengers?
No. Six people can ride for the price of one.
Q: Does Yellow Cab accept credit cards?
Yes, all Yellow Cabs do accept Visa, MasterCard, American Express, and Discover. Checks are not accepted.
Q: I am traveling to San Antonio with a small child, do you provide child safety seats?
No. Drivers of Yellow Cab and for-hire vehicles and their passengers, are exempt from laws regarding car seats. Passengers with children are encouraged to bring their own car seats, which the drivers will allow passengers to install.
Q: Do you allow pets to ride in Yellow Cabs?
Yes, All animals must be transported in a cage, must be clean and not vicious, anything else is at the driver's discretion. Also, Yellow Cab in compliance with Federal law, transports all ADA or service animals.
Q: What are vouchers and how do they work?
Vouchers are authorized certificates of taxi fare credit. They are used by our account holders to pay for their taxi fare without cash or credit cards. Vouchers are in the form of a paper slip. You can sign up for a voucher account here
create voucher account.
Towne Car Service
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